Privacy Policy

Privacy Policy

Nutrecare respects the privacy of our partners and customers.
Nutrecare are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more detail about our privacy policy.

What information do we collect? How do we use it?

When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and expiry date. This allows us to process and fulfil your orders and to notify you of your order status. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some deliveries this number may be given to our couriers. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the site. We do not use cookies on our website. We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Nutrecare services and special offers we think you'll find valuable. If you would rather not receive this information, please send us an  e-mail. Make sure to change your preferences for each account or e-mail address you have left with us.

How does Nutrecare protect customer information?

When you place orders or access your account information, we make use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, to ensure compliance with the UK Data Protection Acts of 1984 and 1998 and the relevant Irish legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Do Nutrecare disclose the information it collects to outside parties?

Nutrecare does not sell, trade or rent your personal information to others.
We will however release personally identifiable information to third parties and organisations when we believe it is appropriate for us to do so in order to comply with the law or to protect against fraud.

Is shopping with Nutrecare safe?

Reasons to be sure shopping is safe with Nutrecare.

1. Credit card companies protect buyers
If a transaction is charged to your account that you didn't authorise, you can request a full refund from your credit card issuer.

2. Buying on line is just as safe as mail order
If you are confident ordering products by phone, fax or mail, then shopping online should present no additional concern.  You have the same rights and are protected by the same legislation.  If goods are faulty, you are entitled to a full refund.

3. Fraud myth
We recognise that care is needed whenever credit card transactions are necessary, but despite press hype about Internet fraud, real-life examples are surprisingly hard to find.  We always request authorisation on any transaction to avoid fraud using stolen cards.

4. Encryption
Encryption is the main factor protecting your security, and the key to online safety. Nutrecare uses the Secure Socket Layer (SSL) of bank approved software the same as that used by many global retailers, such as Amazon.

5. Extra verification
We will ask you for the 3 numbers on the signature strip of your card to verify the transaction.  This means you have to physically have the card in front of you or the money will not be taken.  This further reduces the chances of someone using your card details without your authorisation.

6. Mutual benefit
If an unreported stolen credit card is used to buy products from any of our websites, Nutrecare does not get any money and stands to lose goods to a bogus consumer.  It is therefore of mutual importance and benefit to verify the authenticity of orders that are placed and to use all possible means to protect your details.

7. Contact us
If you are concerned about security, contact us. You can contact us by:
E-mail: sales@Nutrecare.co.uk
Post: Nutrecare, Unit 7 - 8 Europark, Station Road, Thirsk YO7 1GQ

8. The big boys
It is easy to underestimate just how much the Internet is being used for financial purposes.  Millions of pounds of transactions are conducted every day, thousands of purchases take place, and multi-billion pound companies such as Cisco are making the Web their main ordering mechanism.  The Internet would not be used on such a scale unless it was fundamentally secure.

Our secure server software encrypts all your personal information including credit or debit card number, name and address. The encryption process takes the characters you enter and converts them into bits of code that are then securely transmitted over the Internet. In the event of unauthorised use of your credit or debit card, most banks and card issuers either cover all the charges that result from unauthorised use of your credit or debit card, or may limit your liability to just £50.00.

By using our Web site, you consent to the collection and use of this information by Nutrecare. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Tell Us What You Think

Nutrecare welcomes your questions and comments about privacy. Please send us an e-mail.

External Links

This site may contain links to other sites. Nutrecare is not responsible for the privacy practices or the content of other Web sites.

The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Which? Web Trader Code.

What are Cookies?

Cookies are small pieces of information that are stored by your browser on your computer's hard drive when you visit certain web pages. Nutrecare uses cookies to monitor what products you have selected to be placed in your shopping basket and logs your shopping history with us.  In order to purchase from Nutrecare all cookies on your computer must be enabled.  Please accept our assurance that cookies do not contain any personal or private details, are free from viruses and cannot harm your computer.