Delivery

How are my Goods delivered? All prescription medicines are despatched by guaranteed or recorded delivery. Other Goods are sent by Royal Mail first class, second class, recorded or guaranteed delivery or by carrier depending upon weight and value.

Nutrecare Deliveries within the UK:

• Products are despatched from Nutrecare between 1 – 5 business days after receipt of order and, when appropriate, receipt of prescription.  All carrier items are sent on a next day delivery service, however, this is not guaranteed. Except AB31, AB33-38, AB44-56, IV30-32 are sent on a two day delivery service.
• Time to deliver refers to time after dispatch from Nutrecare.
• There may be exceptions to the above timings. If a product is out of stock or will take longer than expected to arrive Nutrecare staff will contact you.
• Orders are not dispatched on weekends or public holidays.
• Scottish Highland includes postcodes: FK17- 99, G83, IV1-28, IV33-39, KW all, PA21-33, PA35-40, PH18-26, PH30, PH31-42,
• Scottish Islands includes postcodes: HS1-9, IV40-51, IV55-56, KA27, KA28, KW15-17, PA20, PA34, PA41-48, PA60-78, PH42-44
• Some exceptions to the above may be applied at the discretion of Nutrecare.

Nutrecare Deliveries outside the UK:

• Mainland Europe & Ireland 3-10 business working days.
• USA, Canada and Rest of the World 5-21 business days.
• Products are dispatched between 1 – 5 business days after receipt of order and, when appropriate, receipt of prescription.
• Time to deliver refers to time after dispatch from Nutrecare.
• There may be exceptions to the above timings. If a product is out of stock or will take longer than expected to arrive Nutrecare staff will contact you.
• Orders are not dispatched on weekends or public holidays.
• Some exceptions to the above may be applied at the discretion of Nutrecare.
• European deliveries below 2kg and below £45.00 in value will be sent Royal Mail First Class.
• European deliveries above £45.00 in value will be sent by Royal Mail First Clas international 'signed for'
• European deliveries above 2kg will be sent by our international couriers.
• Deliveries to the rest of the world under 2kg will be sent by Royal Mail First Class

How much does P&P cost?

• All Frontline Spot-on, all wormers and prescription only medicines are delivered free of charge in the U.K.! 
• Orders that do not require a prescription and are under 2kg in weight are calculated on a sliding scale depending upon weight, value and destination.
• All orders over 2kg in weight, will be charged £3.95 inc. V.A.T. for mainland UK delivery.
• International rates are indicated at checkout, before completing order.
• Delivery of bulk items over 2kg, including food, to Northern Ireland, Isle of Man, the Scottish Highlands and the Scottish Isles will incur a surcharge as these are offshore, these prices will be indicated at checkout, before completing an order, and are sent on a 2 day delivery schedule.
• Please be aware that Royal Mail deliveries to the Channel Islands and the Isle of Man may be delayed by customs.
• Delivery to any other location can be quoted for by telephoning +441562825978 between the hours of 9.15 and 5.45 GMT.

Any queries you have about where we deliver to should be directed to the sales offices on 01562 825978.

If there are any problems with your delivery, we will notify you within 48 hours.

Non-delivery of Products

If your order is not received within 3 working days of the date on which delivery was estimated to occur then you should notify us by email with your order number. We will note that the order has been delivered late and will contact the courier if appropriate. If the Products were being sent by Royal Mail and you have not received them after 15 WORKING DAYS (i.e. 3 WEEKS) then you must contact your local Royal Mail Sorting Office to report that the Products have not been received before contacting Us. You will then be required to complete a Royal Mail P91 form for us to investigate the non-delivery of the Products.

In order to ensure that you receive the Products requested by you as soon as possible then we recommend that you reorder the Products on the website.

How do I return a purchase? Post the Goods to us and we will credit you immediately or send your replacement items as soon as they are available. If an item was sent to you in error, we will reimburse all your delivery costs. If you have questions about a specific return, please call or email us.

Due to legal requirements medicines may not be returned except to correct an error in despatch or in response to an Official Recall.

What if my purchase arrives damaged? Return any damaged items to Nutrecare and we will replace them immediately or give you a full refund.

Can I cancel my order once it has been placed?  Yes subject to our terms and conditions.

We make it a priority to ensure all items for sale in the Nutrecare web site are in supply, and that you get what you have ordered within our stated delivery times. If for any reason an item is out of stock, or we do not receive something from the producer in time for our delivery deadline, we will notify you of when we expect to be able to deliver your order. If you do not wish to wait for the late delivery you have the right to cancel your order for that item and you will be refunded in full for it.

Images are shown for illustration purposes only and packaging may vary due to changes made by our suppliers.

Nutrecare Customer Service:
01562 825978 or e-mail us support@nutrecare.co.uk

Please note that deliveries may need a signature so it may be worth choosing a delivery address where this is feasible.

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